Shipping & Delivery Policy

Shipping & Delivery Policy | Watchocart.in

Website: Watchocart.in
Last Updated: 17 October 2026

At Watchocart.in, we aim to deliver your orders safely and on time. This Shipping & Delivery Policy explains our order processing timelines, delivery estimates, shipping charges, tracking process, and open-box delivery service.

1. Order Processing Time

All orders placed on Watchocart.in are processed within 1–2 business days after order confirmation, subject to product availability and order verification.

Orders placed on weekends or public holidays will be processed on the next working day.
Orders may require additional verification before dispatch.
Once your order is processed and shipped, you will receive a confirmation with tracking details through WhatsApp, SMS, or email.

2. Estimated Delivery Time

Our estimated delivery timelines depend on your payment method and delivery location.

Payment Method	Estimated Delivery Time
Prepaid Orders - Metro City*	1–2 working days
Prepaid Orders - Rest of India	2–3 working days

Cash on Delivery (COD) Orders

- Metro City*

2–3 working days

Cash on Delivery (COD) Orders

- Rest of India

3–5 working days

Metro City - Mumbai, Delhi, Chennai, Bangalore, Kolkata, Hyderabad, Jaipur, Chandigarh, Pune, Kochi, Lucknow, Noida, Gurugram, Ahmedabad, Surat, Indore.

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Please note that order processing time and delivery time may differ. We make every effort to dispatch and deliver orders within the estimated timelines.

3. Shipping Charges

Free shipping on all orders.

Watchocart.in does not charge customers any standard shipping fees for orders placed through our website. If any exceptional charge applies, it will be communicated clearly before the order is confirmed.

4. Shipment Tracking

Once your order has been shipped, we will share the following details through WhatsApp, SMS, or email, wherever available:

Courier partner name
Tracking number or Air Waybill (AWB) number
Tracking information to help you check your shipment status

You can use the tracking details to follow your order until it reaches your delivery address.

If you have any questions about your shipment, please contact our support team on WhatsApp at 9695037826.

5. Open-Box Delivery – Mumbai Only

Watchocart.in offers an open-box delivery service only in selected areas of Mumbai, Thane, and Navi Mumbai, subject to service availability and courier eligibility.

With this service, eligible customers can inspect the package and check the product at the time of delivery, before making payment, according to the applicable courier's open-box delivery procedure.

Please note the following conditions:

Open-box delivery is available only in eligible areas of Mumbai, Thane, and Navi Mumbai.
Open-box delivery is not available across all of India.
Customers outside the eligible service areas may place orders using the available prepaid or Cash on Delivery options, subject to delivery availability.
Open-box delivery must be confirmed with our team before placing or confirming your order.
Product inspection must follow the courier's permitted delivery procedure.

To check whether your address is eligible for open-box delivery, contact us on WhatsApp at 9695037826.

6. Delayed Deliveries

Although we work to deliver every order within the estimated timeframe, delays may occur because of courier operations, weather conditions, public holidays, incorrect address details, or other unexpected circumstances.

If your delivery is delayed, we will make reasonable efforts to keep you updated and help you check the latest shipment status.

For assistance with a delayed order, please contact our support team on WhatsApp at 9695037826.

7. Lost or Undelivered Packages

If your package is lost in transit or has not been delivered within the expected delivery period, please contact our support team within 7 days of the expected delivery date.

WhatsApp Support: 9695037826

After receiving your complaint, we will check the shipment status with the relevant courier partner and help resolve the issue.

If the shipment is confirmed as lost or undelivered and cannot be delivered, we will offer the following resolution, as applicable:

Replacement: We may arrange to send a fresh order, subject to product availability and confirmation.
Refund: For prepaid orders, you may request a refund if the order cannot be delivered and a replacement is not preferred or available.

Any refund will be processed after the shipment issue has been reviewed and the refund has been approved. The time taken for the amount to appear in your account may depend on your payment provider or bank.

For Cash on Delivery orders, no product payment refund will be due if payment was never collected. Any amount actually collected, if applicable, will be reviewed for the appropriate resolution.

8. Important Shipping Notes

Please keep the following points in mind when placing an order:

Accurate address: Ensure your full shipping address, PIN code, and contact number are correct before submitting your order.
Address changes: Once an order has been shipped, the shipping address cannot be changed.
Delivery attempts: The courier partner may make 2–3 delivery attempts, depending on its delivery policy and local conditions.
Returned shipments: If the package remains undelivered after the permitted attempts, it may be returned to us.
Contact availability: Please keep your phone available and respond to courier calls to avoid delivery problems.
Delivery estimates: Delivery times are estimates and may be affected by circumstances beyond our control.

If your package is returned because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, please contact our support team to discuss the available options.