Do I need an account to place an order?
It is not mandatory to have an account. You can place an order as a guest or via WhatsApp, as we also provide the tracking details via Email
How do I place an order?
Step 1 – Add the product to your cart
Step 2 – Proceed to secure checkout
Step 3 – Enter your contact and delivery information
Step 4 – By cash on delivery, you can place an order
Prepiad – Send product photo and full address on WhatsApp – 9695037826
In case you face any issues while checking out, please feel free to contact us on WhatsApp – 9695037826.
How long does it take to deliver my order?
Prepaid – 1 to 2 working days
COD – Metro City 3 to 4 working days. Rest of India 4 to 5 working days.
How do I track my order?
You can track using the tracking ID provided by us via WhatsApp.
I haven’t received my order. What should I do?
You have to wait 5 to 6 working days for delivery. If it’s not delivered till this time period then reach out to us through WhatsApp or our support page, and we’ll resolve it immediately.
What are the payment methods?
1. Cash On Delivery All Over India
2. Prepaid – 10% Discount
Is buying online safe in India?
Your money is safe with us as we have been in this business for the last 14 years, providing tracking details of your parcel within 24 hours.
What if I receive a wrong or faulty product?
We’re sorry! Please share an unboxing video with us on WhatsApp – 9695037826 within 24 hours of delivery, and we’ll arrange for an exchange or refund.
Does Watchocart provide a product warranty?
Yes – 1-year warranty against any type of manufacturing defect
Can I return or exchange the product that I bought from watchocart?
Yes—if the product is damaged or faulty, we offer replacements. You must send an unboxing video as proof within 24 hours of delivery.
What is the return, refund, and replacement policy?
In case of the following reason, you can replace with the same (fresh), or a higher amount product (you have to pay the difference amount)
1. The watch has any defect (Broken, Non-Working condition, manufacturing defect)
2. You received the wrong product.
You must inform us on the same day as delivery.
To start the return or replacement process, write an email to [email protected]
When and how will I get my refund?
Conditions of Returns
The product is in the original shrink wrap.
All links must be attached to the watch.
The product has no scratches on the entire watch or marks on the sapphire crystals or glass.
The courier fees or the transportation expenses back and forth must be paid by you.
You should inform us the same day and send it back without use (same condition u get)
Refund – Once your return is received and approved, within 2 – 3 working day, we transfer the amount to your account ( Google Pay, Bank transfer)
What are the conditions of refund?
Refunds are only applicable in cases of damaged or wrong product delivery, supported by valid proof like an unboxing video.
Do we ship internationally?
No, India Only
Can I get a brand box with the first copy watches?
With watches, you get a normal wooden box. If you want a brand box, then you have to pay extra charges (check in the product description).
Yes, with eyeglasses, Pens, Sunglasses, a Wallet, and cufflinks, you get a brand box free (same in the product picture)
